Carers Trust

Policy & Research Manager

Job title: Policy, Research and Engagement Manager (Wales)

Location: Cathedral Road, Cardiff

Responsible to: Head of External Affairs Wales

Salary: Starting salary £31,219 per annum pro rata (Experienced salary). (Please see note below person specification).

Hours: 28 hours per week

Annual Leave 26 days plus 3.5 office closure days and bank holidays (pro rata)

Pension: After probationary period matched employer contribution up to maximum of 5% of salary

Main aims of the post

The overall purpose of the role is to provide research, engagement and policy development support to the Carers Trust Wales team.

Scope and accountability

The post holder will:

Report to the Head of External Affairs Wales and work with the Director for Carers Trust Wales and the wider Wales team.

Provide day-to-day management and strategic oversight of the Policy, Engagement and Research functions of Carers Trust Wales

Duties to include

Policy, publications and awareness raising

Researching and writing evidence-led policy positions, research reports and briefings.

Developing resources including guides and toolkits for professionals, decision-makers and commissioners to shape the nature and sustainability of carers services and the experience of carers in education and healthcare environments.

Organising and delivering information sharing events with key stakeholders including decision-makers, academics, third sector organisations and carers.

Developing working groups and partnerships to inform and shape Carers Trust Wales’ policy and campaigns asks.

Working with thought-leading organisations, including think-tanks to promote and publicise our work through the generation of thought-leading blogs and papers.

Developing coalitions, advisory groups and Alliances to take an evidence-led and collaborative approach to influencing and informing public bodies.

Developing and delivering training based on key publications, particularly for professionals working in health and education and regional decision-makers and commissioners of carers services.


Developing and maintaining a national steering group for Carers Trust Wales’ research activity.

Developing research projects and approaches to support key Carers Trust Wales programmes of work, particularly relating to young and young adult carers, older carers and on respite and short-breaks.

Undertaking qualitative and quantitative research and producing reports and recommendations based on the evidence gathered.

Developing and maintaining relationships with key academic institutions identifying opportunities to work jointly on research relating to carers.

Identifying opportunities to fund small-scale action or applied research in partnership with academic institutions and public sector bodies.


· To be committed to safeguarding and promoting the welfare of vulnerable adults and children.

· To work at all times within the philosophy and policies of Carers Trust.

 As TRUSTED Carers Trust staff, we are:

Team Workers – supporting each other toward a common goal.

Responsive – putting ourselves in others’ shoes and responding to their needs.

United – working as one organisation meeting challenges together.

Supportive – enabling one another to do a great job.

Transparent – being honest and open with one another.

Enterprising – being bold, pro-active and evolving.

Diverse – understanding and celebrating the different things we each bring to Carers Trust.

· To comply with the Health & Safety at Work Act 1974 and with Carers Trust policy, paying particular attention to the reporting of dangerous situations.

· To have a commitment to developing quality by the implementation of Carers Trust quality evaluation tools along with any other standards set by Carers Trust.

· To respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that equal opportunity principles are applied at all times.

· To undertake any other duties that may be considered commensurate with the level of the post.

Person specification


· Substantial knowledge and experience of planning and delivering qualitative and quantitative research.

· Proven ability to produce policy statements, advice and recommendations based on evidence.

· Strong track record in producing thought-leading reports and publications.

· Managing a range of external stakeholders and facilitating reference and advisory groups.

· An understanding of the devolved policy context – particularly health and education.

· Experience of arranging events and facilitating focus groups, workshops or training sessions.

· Spoken and written Welsh

· Managing small teams

· Developing funding bids / funding research

Skills and abilities

· Excellent written and verbal communication skills.

· Ability to analyse and communicate complex information in an accessible way.

· Ability to communicate in an engaging way appropriate to a range of stakeholders.

· Ability to analyse complex information from a range of sources and to make evidence-based recommendations.

· Ability to develop appropriate approaches to gathering evidence and the practical delivery of research.

· Ability to manage a programme of work and to shape and grow projects.

· Well organised and able to plan and prioritise own workload as part of a busy and creative team.

· Strong ability to draft high-quality written resources.

· Excellent attention to accuracy and detail.

· A professional approach to work with a willingness to speak honestly, and to be accountable.

· Experience of engaging “hard to reach” group.


· Qualitative and quantitative research methods and approaches.

· Knowledge of the challenges faced by unpaid carers.

· Knowledge of decision-making processes in Wales that impact on carers and carers services, including Regional Partnership Boards.

· Detailed knowledge of devolved policy areas that impact on carers, for example Health and Social Care or Education